Refund Policy

This Refund Policy applies to Stanovnik subscriptions, paid listing publishes, and digital promotional boosts purchased through the platform. Paddle.com acts as Merchant of Record for our software and digital purchases and may process approved refunds back to the original payment method.

Recurring subscriptions can be cancelled for future billing periods. Cancellation does not automatically refund the current or past billing period. If you believe you were billed by mistake, contact us as soon as possible with your Paddle receipt or transaction ID.

For first-time subscription purchases, we may review refund requests made within 14 days of the initial purchase if the plan was not materially used, abused, or purchased to obtain temporary access to gated functionality.

Paid listing publish fees are generally non-refundable once the listing is submitted, published, reviewed, or made available for platform processing because the digital publication service begins immediately.

We may consider a refund or credit if a duplicate charge occurred, a technical error prevented publication, or Stanovnik failed to provide access to the purchased publish action.

Boosts are digital promotional services that start immediately or shortly after successful payment. Boosts are generally non-refundable once activated, even if a listing does not receive leads, views, sales, rentals, or a specific ranking position.

If a boosted listing is removed because it violates our Terms, listing rules, law, intellectual-property rights, or safety standards, the boost period will not normally be refunded or extended.

To request review, contact support@stanovnik.mk with your account email, Paddle receipt, transaction ID, subscription ID where relevant, listing URL, screenshots, and a short explanation of the issue.

Approved refunds are processed through Paddle where possible. Bank, card network, wallet, and Paddle processing times may vary and are outside Stanovnik's direct control.

We may refuse refunds, suspend access, or limit future purchases when we identify fraud, repeated abuse, policy violations, chargeback misuse, unauthorized reselling, or attempts to use temporary paid access without payment.